Privacy Policy
Last updated: February 6, 2026
1. Introduction
TIP (“we”, “our”, or “us”) operates the tip.live website and GPS cargo tracking service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information We Collect
2.1 Account Information
When you create an account, we collect your name, email address, and authentication credentials (managed by our authentication provider, Clerk).
2.2 Location Data
Our GPS tracking labels collect location data (latitude, longitude, altitude, speed) of the cargo they are attached to. This data is transmitted to our servers at configurable intervals (default: every 120 minutes). Location data includes GPS coordinates and cell tower backup coordinates.
2.3 Payment Information
Payment processing is handled by Stripe. We do not store your full credit card details. We receive and store transaction IDs and order information.
2.4 Device & Usage Data
We collect label device data including battery level, device identifiers (IMEI, ICCID), and connectivity status. We also collect standard web analytics data such as pages visited and browser type.
3. How We Use Your Information
- To provide real-time cargo tracking services
- To process orders and payments
- To send notification emails (activation, delivery, low battery, no signal)
- To generate shareable tracking links
- To manage your account and provide customer support
- To improve our service and develop new features
4. Data Sharing
We share limited data with the following third-party services to operate our platform:
- Clerk — Authentication and user management
- Stripe — Payment processing
- Resend — Transactional email delivery
- Google Maps — Map rendering and geocoding
- Onomondo — eSIM connectivity and cell tower location
- Vercel — Application hosting
We do not sell your personal data to third parties.
5. Data Retention
- Location history: 30 days after shipment delivery (free tier), 90+ days (premium)
- Account data: retained until account deletion
- Shared tracking links: expire 90 days after delivery
- Order records: retained for legal/accounting requirements
6. Your Rights (GDPR)
If you are in the European Economic Area (EEA) or the United Kingdom, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate personal data
- Erasure: Request deletion of your personal data
- Portability: Export your data in a machine-readable format
- Objection: Object to processing of your personal data
- Restriction: Request restricted processing of your personal data
To exercise these rights, use the data export and account deletion features in your account settings, or contact us at support@tip.live.
7. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- TLS 1.3 encryption for all data in transit
- Encryption at rest for stored data
- Role-based access control
- Regular security reviews
- API key authentication for device endpoints
8. Cookies
We use essential cookies for authentication and session management. We do not use third-party advertising or tracking cookies.
9. Children's Privacy
Our service is not directed to individuals under the age of 18. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at: support@tip.live